Cancel, Return & Refund Policy
We do not accept cancellations, returns or refunds due to change of mind. Please check all product dimensions and specifications before purchasing. And it is ensured that all of our products are made by premium quality materials. If you are unsure or need further confirmation, please contact customercare@johnsonfitness.id
If the item is faulty, please contact our customer service team.
Shipping & Delivery
• Products will only be shipped after full payment is received.
• All available products will be shipped within 2 working days. [Excluding Saturdays, Sundays, and public holidays]
• FREE delivery and installation for JADETABEK area
• Shipping costs outside JADETABEK, please contact us at customercare@johnsonfitness.id for rates.
Warranty
Matrix Fitness Branded Equipment
| Matrix | |
| Product Position | Warranty Period |
| Welded Frame | 5 Years |
| Motor | 3 Years |
| Electrical/ Mechanical/Drive set/ others | 2 Years |
Vision Fitness Branded Equipment
| Vision | |
| Product Position | Warranty Period |
| Welded Frame | 3 Years |
| Motor | 5 Years |
| Electrical/ Mechanical/Drive set/ others | 1 Years |
Horizon Fitness Branded Equipment
| Horizon | |
| Product Position | Warranty Period |
| Welded Frame | 2 Years |
| Drive Motor / Incline Motor | 2 Years |
| Electrical/ Drive sets | 1 Years |
